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Customer Success Manager

Full-time

Trailflow is building the operating system for logistics. We connect shippers, carriers, and brokers with technology that makes moving goods simpler, faster, and more transparent.

Founded in 2026, we started with a simple observation: the logistics industry was running on spreadsheets and phone calls. Today we're a team of engineers, designers, and logistics experts working together to modernize freight.

What you'll do

  • •Own the customer success lifecycle for a portfolio of logistics companies
  • •Drive adoption, retention, and expansion through proactive engagement
  • •Partner with sales and product to identify upsell and improvement opportunities
  • •Serve as the voice of the customer to inform product and support

What we're looking for

  • •3+ years of customer success or account management in B2B SaaS
  • •Experience with logistics, operations, or supply chain
  • •Strong communication and problem-solving skills
  • •Comfortable with data and metrics to track success

What we offer

  • •Competitive salary and equity
  • •Remote-first culture with flexible hours
  • •6 weeks of paid vacation
  • •Latest MacBook Pro and home office stipend
  • •Health, dental, and vision insurance (US)

Interested in this role? Help us get to know you better by filling out your application.