Retention is not just an HR problem—it is an operational advantage. Stable driver rosters produce better service, fewer claims, and less chaos during peak periods.
Start with time: reduce detention exposure, avoid unrealistic appointment schedules, and plan routes that keep drivers moving without constant last-minute changes.
Pay transparency matters. Clear settlement statements and consistent policies reduce disputes and build trust, especially when accessorials and deductions are common.
Communication is part of the job. Drivers do not need more messages—they need fewer, clearer messages with the right context attached to the load.
Make compliance and paperwork easier. A simple mobile workflow for documents, check calls, and load updates lowers friction and improves quality.
Finally, listen to patterns. If the same complaint shows up repeatedly, it is usually a process issue—not a personality issue.